FAQ
Frequently asked questions.
Everything new CareSplit users ask. Email [email protected] if your question isn't here.
- Is CareSplit free?
- Yes — CareSplit is free for families today. There is no paid tier, no trial, and no credit card required to sign up. We may introduce optional paid features in the future (such as bulk export, audit history, or business accounts) but the core family expense-splitting will remain free.
- How is CareSplit different from Splitwise?
- Splitwise is a generic global expense splitter that collapses debts into a chain to minimise transactions — useful for one-off trips, confusing for ongoing family care. CareSplit shows each sibling pair separately (you owe Sister A RM 100, Sister B owes you RM 200), supports per-parent splits, has AI receipt scanning built in, runs in English/中文/Bahasa Melayu, and is built specifically for Malaysian families with RM amounts and local merchants.
- What languages does CareSplit support?
- Every screen translates into English, 中文 (Simplified Chinese), and Bahasa Melayu. The AI receipt scanner reads Malaysian receipts including RM amounts, local merchant names (Tesco, Aeon, Tenaga Nasional, Indah Water, etc.), and bilingual Bahasa/English text.
- Can my siblings overseas use CareSplit?
- Yes — CareSplit works anywhere with internet access. The app is served from a global edge network with the primary database in Malaysia. Your siblings in Singapore, Australia, the UK, or anywhere else will see the same data you do, in real time.
- How does the AI receipt scanning work? Is my data private?
- When you snap a receipt, the image is encrypted at rest in our storage (owned by you, deletable any time). A small preview is sent to our AI engine which reads the amount, date, merchant, and category. The model uses the image only for that single scan and discards it from its context immediately after — nothing is stored on the AI side. The original receipt stays in your account, attached to the expense, for as long as you keep it.
- Does CareSplit connect to my bank?
- No. CareSplit doesn't connect to any bank account, doesn't read your transactions, and doesn't have payment credentials. You record payments manually after settling via DuitNow, bank transfer, or cash — and you can attach a screenshot of the transfer as proof. This keeps the app secure and free of banking compliance overhead.
- Can I export my data?
- Yes — you can export your family's expenses as CSV at any time from the Settings page. You retain full ownership of your data. We never sell or share family data with third parties.
- Can I use CareSplit for non-family expenses, like splitting rent?
- Technically yes — the workspace model supports any group of users sharing expenses. But the product is optimised for family care (parent profiles, sibling-pair settlements, multi-language). For dorm rooms or travel groups, a generic tool like Splitwise will likely serve you better.
- What happens if I leave the family?
- You can remove yourself or be removed by an admin. Your name remains on historical expenses for auditability (so the family can still see who paid for what), but you lose access to current data. Outstanding balances should be settled before leaving.
- Who built CareSplit?
- CareSplit is built and operated by Anchor Sprint — a small Malaysian software studio. We built it because we needed it for our own families. Contact us at [email protected] with questions, feedback, or feature requests.
- What's a fair way to split shared family expenses across siblings?
- There's no single right answer — what matters is everyone agrees up front. Three common patterns: an equal split (the default, and the fairest when incomes are roughly similar); an income-weighted split (when one sibling earns substantially more and is happy to carry a larger share); and a per-use split (the sibling who lives closest and visits weekly covers small day-to-day items, while big bills are shared equally). CareSplit lets you set a default at the family level and override it per expense, so you can mix patterns as situations change. Have the conversation once, write the rule down, and revisit it yearly.
- A sibling joins or leaves the family group mid-month — how does CareSplit handle that?
- Existing expenses keep the split rules that were in force when they were created — nothing is retroactively recalculated. New expenses inherit the new membership from the moment the person joins or leaves. The settle-up summary re-balances live as the group changes, so totals always reflect current members. As a clean-ledger habit, we recommend settling up before adding or removing a member: it draws a clear line between the old chapter and the new one, and avoids confusion about who owes what across the transition.
- How do we handle outstanding shared expenses if a parent passes away?
- First — our condolences. This is a sensitive moment, and the software should stay out of the way. Practically: settle the existing balances within the family group, then export the full ledger as CSV from Settings (we keep a monthly snapshot you can hand to the estate or just keep as a private family record). After that, it's your call: close the family group, or keep it open for ongoing post-funeral expenses like estate admin, the memorial, or maintaining the family home. CareSplit doesn't auto-archive anything — that decision belongs to the family.
- Can we include a caregiver, helper, or non-family-member in the expense group?
- Yes. The data model is simply "people who share these costs" — not "biological siblings only." Add them as a regular member. Common cases: a domestic helper who pays for groceries and gets reimbursed, a nurse who fronts cash for medications, or a sibling-in-law who's actively involved in care. They'll need their own CareSplit account (sign-in via Google, same as everyone else), and once they're in the family group they appear in splits and settle-ups just like any sibling. You can remove them at any time if their role changes.
- What if siblings disagree on whether a particular expense should be split, or how?
- Two layers help. First, the payer can mark any expense as "my responsibility only" — it stays in the record for your own tracking, but it isn't split with anyone. Use this for purchases you don't want others to share. Second, every expense has an audit trail: who entered it, when, with the receipt attached. For genuine disagreements, the source data is right there for siblings to look at together. Honestly, the best fix isn't software — it's a habit of reviewing the ledger together once a month. Five minutes of conversation usually settles things faster than any feature could.
- Can I share a receipt straight to CareSplit from another app?
- On Android, yes — but CareSplit has to be installed as an app first, not just bookmarked. Open caresplit.biz in Chrome, tap the menu, and choose "Install app" (if you only see "Add to Home screen", pick the option that installs it — when it's done right, opening CareSplit shows no browser address bar). Once installed, CareSplit appears in the Android share sheet: open any receipt image or PDF, tap Share, pick CareSplit, then choose whether to log it as an expense or a payment. On iPhone and iPad this isn't available yet, because Safari doesn't support app share targets. On iOS, open CareSplit and use the "Upload receipt" button on the expense or payment screen instead.